1. We only accept returns of products without opening of the packages. No returns will be accepted for any product once opened.

2. If you found the unopened products you received unsatisfactory or suspect quality problems and need to return them, you must contact us via email within 7 days after receiving the goods and mail them to us within two weeks after receipt and bear the postage costs. If it is a shipping error on our part, you will receive a full refund and will not be responsible for postage costs.

3. Special clearance/promotional products are final sales. We will not accept any returns unless there are quality problems.

4. The above return and exchange policy only applies to online orders; if customers in physical stores have any questions about the goods purchased in the store, please contact your shopping store directly. Online shopping customer service cannot handle returns and exchanges from physical stores.

 

Customer service E-mail: contact@chungchoucity.com